Policies

The use of audio, video or digital recording devices are prohibited except for accredited members of the media.

Carolina Hurricanes & NC State Men’s Basketball (and related events): Point-and-shoot as well as cameras with detachable lenses are allowed, based on the following parameters.

• Detachable lenses must be less than five (5) inches long and less than three and a half inches (3.5) in diameter.
• The camera body cannot exceed three (3) inches in depth/length.
• The overall camera and detachable lens combination cannot exceed eight (8) inches in overall length.

Example of an Allowed Lens and Camera Body

All other attachments are prohibited including wide angle lenses, lights, microphones, electrical connections, tripods, handles, oversized bags and stands. Moreover, be aware that certain camera features such as shutters and winding gear motors are noisy and may be a disturbance, thus we ask that you curtail use if advised.

RBC Center management reserves the right to revise the terms of acceptable cameras and use at any time.

For all other events (Concerts, Family Shows, etc.) please refer to the corresponding event page*. Only standard point-and-shoot cameras (with no detachable lenses) will be permitted. Please be prepared to return your camera to your car if personal photography is not permitted. *Show personnel reserve the right to change this policy.

Admission to the RBC Center with a camera is granted on the condition that pictures taken with such camera are used exclusively for non-commercial purposes. The RBC Center and the events presented are trademarked and/or copyrighted and, as such, are protected by state and federal law. No rights to such trademarks and copyrights are granted by virtue of the RBC Center allowing photography of the facility or the events presented. 

Please note: Signs are permitted during Carolina Hurricanes and NC State Men’s Basketball games. However, other arena events such as concerts, family events, etc. prohibit signs/banners of any type; unless tour personnel request this policy to be lifted.

For approved events, signs/banners shall be allowed within the arena as long as they fall within the following guidelines:

• The sign/banner does not impair the view of any guest in the building or block any existing signage or vent. Size of sign must be appropriate type and size to enter into the arena and seating.
  Max size = 3’ x 2’
• Information contained on the sign/banner cannot be construed as vulgar, offensive, graphic, or outside of what the community standard would consider in “good taste.”
• Signs/Banners are not permitted to be hung anywhere inside the arena.
• Be prepared to return an unauthorized sign/banner/stick to your vehicle.

Also, while signs that meet the above guidelines, the RBC Center reserves the right to cancel this policy at anytime without notice - if deemed necessary by management. 

No pets are permitted inside the RBC Center. For those requiring the use of service animals – they are welcome at the RBC Center. Please contact the arena in advance if any accommodations are required.

RBC Center management reserves the right to relocate seating to any performance, event or game. 

Media reports have said that we are one of the loudest buildings in the NHL. Although we love for our fans to cheer, we must maintain some basic protocols. As some fans like to stand and cheer, others prefer to sit and cheer. Fans who sit are entitled to enjoy the event from their seats without undue obstruction. Many of our guests have mobility impairments and may not be able to stand as others do. Fans are advised that while cheering for the team, please be cognizant and courteous to those around you.

For the safety of all, guests are prohibited from throwing any object in the stands or onto the playing surface or stage. 

Entering the playing field, floor, or restricted areas of the building is strictly prohibited and may result in ejection and/or arrest.

For safety reasons, children are not allowed to be placed or carried on a person’s shoulders.

Smoking areas are available outside the arena. Guests wishing to smoke are directed to the appropriate exits, located at sections 108 and 115.

Skating is a safety hazard and therefore not allowed inside or outside of the RBC Center. Anyone seen skating will be asked to remove the wheels from the shoe or remove the skates altogether.

The soliciting of rides, loitering, selling of goods and the soliciting of funds or services including the distribution of flyers, or holding of signage not relative to the event in which a valid ticket has been purchased is prohibited on RBC Center property; including the immediate vicinity thereof is prohibited.

Only invited guests, those doing business with the RBC Center and/or those holding valid event tickets may enter onto and remain on the property for the purpose of conducting said business with the RBC Center and/or attending a scheduled event.

Parking on roadways, medians, grass malls, and traffic lanes prohibited. All guests must follow the directions of our parking and traffic agents. Violators may be ticketed by local police and/or towed at the owner’s expense.

Parking lots and roadways are to be used in a safe manner. Circulation between lots is prohibited.

Activities such as ball playing and skating are safety hazards and therefore are not allowed inside or outside of the RBC Center. Anyone seen skating will be asked to remove the wheels from the shoe or refrain from using the skating medium (i.e Rollerblading, Skateboarding, Heelys, etc).

Tailgaiting is permitted; however, cars must occupy only one parking space. Use of grills must follow OPEN FIRES PROHIBITED guidelines.

The igniting of fires* for any purpose whatsoever is prohibited on RBC Center property.

*Personal grills are permitted in the parking lots only. The use of grills is prohibited on sidewalks, near buildings with or without canopies or in any area where guests or property may be damaged.

The RBC Center is committed to providing a safe environment for your enjoyment. We analyze every aspect of the event, venue and expected guests. However, as experts have stated, venue managers can’t always predict a crowd-related incident. Thus, personal safety tips have been developed to give you a sense of hope and reassurance by knowing what to do if caught in acts of violence, if the crowd gets out of control or a natural and manmade disaster happens. RBC Center Crowd Safety Tips for Guests

No person shall cut, mutilate, or remove any trees, shrubs, flowers, plants, topsoil, or sod located upon the property unless authorized by management. Damage, defacement, removal, or destruction of the surface of the facility or its structures, appurtenances, recreational facilities, or property is prohibited.

When on-site, please see one of our courteous RBC Center staff members. Should you have further questions, please call our 861-CARE hotline.