FAQ

Guest comfort and security at our events are of the utmost importance to the management of the RBC Center.  Click here for a complete list of polices currently  place at the RBC Center.

RBC Bank Automated Teller Machines are located adjacent to Sections 111 and 127 on the Main Concourse, and Section 334 on the Upper Concourse.

Visa, MasterCard and American Express are accepted at the all Concession Areas, Arena Club Restaurant, the Time Warner Cable Box Office, all locations of The Eye and forIn-Seat Service on the Club Level.

Backstage passes are not available for sale as they are very limited in number. Passes are usually only provided by artist management or fan clubs to select recipients.  On occasion, local radio stations will also hold contests in which listeners can win backstage passes for upcoming shows. 

RBC Center personnel cannot give or sell backstage passes and are prohibited from giving out any tour personnel information.

All birthday or anniversary announcements and/or parties are arranged through the Hurricanes’ Mascot Coordinator.  Please call 919.861.5435 or e-mail stormy@caneshockey.com to book packages from a full Stormy Birthday Bash to a birthday or anniversary greeting only. 

Announcement space is limited and arrangements should be made well in advance.  Generally, birthday greetings are not done at other events.

Requests for tickets or other items should be made in writing on official charitable or non-profit organization letterhead to the RBC Center.  Letters are then forwarded to the promoter for the specific show requested. 

RBC Center
Guest Services | Donation Request
1400 Edwards Mill Road, Raleigh, NC  27607
Or by fax - RBC Center: 919.861.6213

For donations of Hurricanes items, requests are processed through the Hurricanes Community Relations Department

Please send Hurricanes donation requests to:

Carolina Hurricanes
Community Relations Department | Donation Request
1400 Edwards Mill Road, Raleigh, NC 27607
Or by fax - RBC Center: 919.861.6147

Unfortunately, not all requests are able to be fulfilled; however, group discounts are often available.

The RBC Center provides a wide variety of options to cover every appetite.  From casual to fine dining, please visit the food and beverage page.

General Admission means that there are no assigned seats and seating is obtained on a first-come, first-serve basis.  Doors open for most events one hour prior to the scheduled start time, at which time guests can enter the building and chose their seat. 

GA Tickets marked "Floor" are for the standing room area on the open floor.

The RBC Center is approximately a 10-15 minute drive from Raleigh-Durham International Airport (depending on traffic) but is easily accessed using I-40.   Travel I-40 East to exit 289, Wade Avenue and take first exit Edwards Mill Rd. 

1. Comfort Suites at the Arena, 919.854.0502 / 800.4.CHOICE - 122 Hurricane Alley Way, Raleigh, NC 27607: Located directly across Trinity Road from Gate D, the Comfort Suites is the closest hotel to the RBC Center.

2. Ramada Inn-Blue Ridge, 800.441.4709 / 919.832.4100 - 1520 Blue Ridge Rd, Raleigh, NC 27607:  Located directly across Blue Ridge Road from the West Chase entrance, the Ramada is a short stroll to the RBC Center.

3. Embassy Suites Hotel -RDU/Cary, 800.EMBASSY / 919.677.1840 - 201 Harrison Oaks Boulevard, Cary, NC 27513: Located on I-40 at the exit between RDU Airport and the RBC Center, the Embassy Suites are walking distance to a variety of restaurants.

4. Hampton Inn & Suites-Raleigh/Cary, 800.HAMPTON / 919.233.1798 - 111 Hampton Woods Lane, Raleigh, NC 27607: Located directly off of I-40 at the next exit past the RBC Center, the Hampton Inn is just a couple of minutes drive to the event.

Information on area hotels and attractions is available on the Hotel Information page.

For those coming to the Time Warner Cable Box Office at the RBC Center, a lottery will be conducted IF NEEDED.  Guests arriving at the RBC Center will be allowed onto the property no earlier than 6:00 a.m. and should start lining up just outside of The Eye at the South Entrance and extend east (Weather Permitting).

Guests will be allowed into the building beginning at 8:00 a.m. Please Note: Doors will close at 8:30 a.m. and all others will not be allowed into the facility until those participating in the lottery have been processed.

Those who are not here by 8:30 a.m. should line up at the flag poles west of the VIP Entrance and line will extend west (Weather Permitting).

RBC Bank is the U.S. banking unit of the Royal Bank of Canada (RBC), headquartered in Raleigh, North Carolina.  RBC is the 5th largest financial services company in North America and owns several finiancial services companies operating in the U.S., including RBC Wealth Management, RBC Insurance and RBC Capital Markets. All of these financial institutions are focused on delivering whatever may be giant to each of their clients.

According to US Code, the following applies to the interior of the building:

When the flag is suspended across a corridor or lobby in a building with only one main entrance, it should be suspended vertically with the union of the flag to the observer’s left upon entering.  If the building has more than one main entrance, the flag should be suspended vertically near the center of the corridor or lobby with the union to the north, when entrances are to the east and west or to the east when entrances are to the north and south.  If there are entrances in more than two directions, the union should be to the east.

For more information, the Flag Code contains interesting information regarding the display and use of flags by civilians and conduct when the National Anthem is performed.

Standard prices* for parking:

Automobiles    $10.00
RV/Limo          $20.00 (no overnight parking)
Bus                 $25.00 (larger than 15 passenger vans)

There is an area for RV’s to park, but there are no hook-ups, only parking spots.  There is NO overnight parking.

*prices may vary on an even-by-event basis

The most convenient way to be notified about events at the RBC Center is through the E-Mail Club.  Members receive periodic newsletters and are among the first notified when new shows are scheduled.  Additionally, members receive special offers when available.

An Event Calendar is also available on the website.

The RBC Center is a smoke-free facility.  Designated smoking areas are available outside the building at Sections 108 and 115.

Unfortunately, there is no set list as the music varies from game to game.  The RBC Center’s In-Game Entertainment staff chooses songs from a large computer database and plays whatever seems appropriate for the game at hand.

Music played in the RBC Center during hockey and basketball games is monitored by a sound meter.  Sound levels vary due to the shape and design of the building; on average, levels are about 10 decibels higher on the Upper Level than they are on the Club or Lower levels. 

Sound levels are monitored throughout all games to ensure adequate quality and volume for all guests.  Guests with sensitive ears may find they are more comfortable with seats in the Lower Level for most sporting events.

During hockey games, a building temperature of 63 degrees (F) is maintained to keep a suitable ice surface for play.  For other events where the ice is covered with an insulated sub-floor, building temperature is usually 68-70 degrees.

Many hockey fans have found the best manner of dress to be layered clothing.

Tickets to most events are available at the Time Warner Cable Box Office at the RBC Center and all Ticketmaster locations. Or call Ticketmaster at 919.834.4000, or online via RBCcenter.com.

Please note that ticket prices listed do not include Ticketmaster service charges, which vary based on the price of the ticket.  There are no additional charges on tickets purchased at the Time Warner Cable Box Office at the RBC Center.

Due to the demand of the team and schedule timelines, autographs will not be permitted during training camp, or any pre-game skate while inside the RBC Center. 

Please DO NOT bring items into the RBC Center to be autographed during these practices.

It is recommended to request autographs at a home team practice as the players exit the back gates. Please visit CarolinaHurricanes.com for a complete practice schedule.

During an event, Lost & Found is located at Guest Services behind Section 127. Inquries about lost items can also be made by calling 919.861.2300 ext. 2102 the following business day.  Messages left at this extension will be returned by a member of the RBC Center Security Department.

The RBC Center does not provide paging of guests during events; except in cases of extreme emergency.  In such cases, please contact the RBC Center switchboard operator at 919.861.2300.

Official Carolina Hurricanes merchandise is available at multiple The Eye store locations throughout the RBC Center.  For non-event hours, The Eye is located on the south end of the building, across from Carter Finley Stadium, and is accessible through an exterior entrance. Please visit CarolinaHurricanes.com for special offers and seasonal hours of operation.

NC State and touring event merchandise is sold at kioks located around the RBC Center concourse during respective event hours only.

Those wishing to drop off ticketed guests,* but not staying for the event may do so by alerting the parking attendants.  They will be directed to the front of the arena for drop-offs.  Pick-ups may be made after the event by enterting Gate C off of Trinity Rd. with the direction of a parking attendant.  For easiest access, please arrive before the end of the event.

*children under the age of 16 years must be accompanied by an adult.

The RBC Center’s Quiet Room is provided for parents or accompanying adults during select concerts and events that attract a younger audience.  While each car must pay to park, the Quiet Room is available free of charge.  A ticket for the event is only required for the individual attending the event.  Snacks and televisions are provided and parents are encouraged to bring books, laptops and other items to pass the time. Please enter through the VIP entrance.

We request that you contact Guest Services in advance to inquire if the Quiet Room is scheduled to be open.

If a child registered in the program becomes separated from a parent or guardian while at an RBC Center event, the ADT Kid Check wristband and registration information will be used to help reunite the child with the parent or guardian that accompanied them to the RBC Center. Registration for ADT Kid Check is quick, simple, and free - courtesy of ADT Security Services.

• Guardians register the child for the program at Guest Services located on the main concourse at section 127.

• Registration will consist of having a guardian provide their name, the child’s name, seat locations of the guardian and child and a contact phone number for the parent or guardian. The RBC Center Guest Services Representative will provide a numbered ADT branded wristband for the child to wear.

• If a child wearing an ADT Kid Check wristband becomes separated from their parent or guardian and is located by RBC Center staff, they will be escorted to Guest Services.

• The information collected at registration will assist RBC Center Guest Services staff in attempting to reunite the child and guardian.

• The ADT Kid Check program is also available to our guests with special needs.

• The information provided on the ADT Kid Check registration form is solely used for effective management of the Kid Check program and is never released to third parties.

Gift Cards are available for purchase at the Time Warner Cable Box Office. The card is available at any box office window and at the advanced ticket window during public hours of arena events.

It can be loaded with any dollar amount you wish and is redeemable at all Hurricanes Merchandise & RBC Center Food and Beverage locations. The card can also be redeemed toward the purchase of tickets for Hurricanes games and RBC Center events *

*Tickets must be purchased at the Time Warner Cable Box Office.